When trying to post a Sales credit memo, the below error occurs.
As we have checked, the Expiration date is not mentioned in the Posted Sales Invoice (Item tracking line) page for Items# CAR1588H, but it is mentioned in the Sales credit memo.
Can you please explain, what further actions I need to take to post the sales credit memo; I can’t amend the posted sales invoice.
1) Because you enable the Expiration Date on Item Tracking.
2) When you are using Sales Credit, you increase the stock. For the sales invoice, you decrease the stock. The Expiration Date is mandatory when you increase the stock.
if BC asks for the expiration date, it must have been set to yes on the item tracking code setting for that or another item. After transaction has been posted to such item already, you couldn't turn it off.
so check which items are requiring the info and populate as such.
In item tracking code the Require Entry expiration date is Enable, and i tried to disable and post the sales credit memo, then also throwing the same error.
In your sales credit memo, you need to select the item and then go to Item Tracking Lines and enter an expiration date.
If you open the item card for your item, and scroll down to the Item Tracking Code field you should see a value in there. If you open up that Item Tracking Code you will see the Require Expiration Dates as true. This is why the system is asking for an expiration date.
If the invoice did not ask for an expiration date, was this recently turned on?