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Impact on the RSO historical traffic option

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Posted on by Community member

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Good afternoon,

As an organization, we recently received the following email from Microsoft Bing.:

Could you please clarify if the discontinuation of services extends to the historical traffic information feature within RSO predictive travel functionality?

https://learn.microsoft.com/en-us/dynamics365/field-service/rso-predictive-travel

cheers,
Wout

Categories:

Resource Scheduling Optimization

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Community member on at

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Impact on the RSO historical traffic option

Hi Wout,

The notice from Microsoft Bing does not affect your use of the predictive travel feature in RSO.

Thanks,

Anil

RSO Engineering
Community member 4 on at

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Impact on the RSO historical traffic option

Answer from Co-pilot:

Certainly! When using Resource Scheduling Optimization (RSO) in Dynamics 365 Field Service with the Bing Maps option that incorporates historical traffic data, the Distance Matrix API is indeed involved.
Dengliang Li Microsoft Employee on at

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Impact on the RSO historical traffic option

Hi,

The Distance Matrix API can be used to calculate travel time and distance.
However, the Microsoft documentation does not explicitly state that the Bing Maps with historical traffic feature uses the Distance Matrix API.
https://learn.microsoft.com/en-us/dynamics365/field-service/rso-predictive-travel

It is recommended that you raise a support ticket to consult the product group.
https://admin.powerplatform.microsoft.com/support

Best Regards,
Dengliang Li

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