We have a situation where we do not want only a particular item to earn any loyalty points in a transaction while other items added in the same transaction must earn loyalty points.
Do not want a particular item to be eligible to earn loyalty points in a transaction
Hi Hana
Thanks for your response.
The old thread talks about defining a category that includes only the valid items and setup an earning rule in the loyalty scheme form using this particular category while customer states that they do not want only one item to not earn any point in the same transaction when other valid items are added in that transaction.
Do not want a particular item to be eligible to earn loyalty points in a transaction
Product exclusion functionality (like we have in assortments and promotion configuration) is not available in loyalty schemes configuration. We usually maintain a supplimental product hierarchy for loyalty and group all products that has the same earning value into one category. This category will be used in the earning defintion.