Dynamics 365 CommunityForums Outbound to Real-Time Transition Can't see the segment ...

Outbound to Real-Time Transition

Suggested answer

Can't see the segment in the journey anymore

(0) Share

Report

Report

Posted on by Cher Raj

2

Hi,

I cannot see which segment I selected in a realtime-journey that I stopped. The weird thing is that this only occurs to some of the journeys, not all.

Does anyone know how I can fix this?

All responses Img

All responses (3)

Answers Img

Answers (0)

Suggested answer

Community member 18 on at

Like (0)

Report

Can't see the segment in the journey anymore

dsadasd
Cher Raj 2 on at

Like (0)

Report

Can't see the segment in the journey anymore

I see, it was an Outbound Marketing segment. Any estimation how long the fix will take?
Suggested answer

ShrShankar on at

Like (0)

Report

Can't see the segment in the journey anymore

Hello -

Does this journey use an outbound segment?

This is a known issue where the Outbound Marketing segment that is used in a Real Time Journey loses that connection -
This is because we create an export of the OBM segment in Real Time that gets deleted once the journey that is using it, ends.
We are working on a solution for this and will revert back here.

In the meantime, a workaround for this is to create a long living dummy journey that uses the OBM segment so that we do not lose the RTM export for that segment and it works for all journeys.

Helpful resources

Quick Links

Leaderboard

Andre Arnaud de Cal... 283,298 Super User

Martin Dráb 223,025 Super User

nmaenpaa 101,140

Featured topics

Product updates

Dynamics 365 release plans