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Error when trying to upgrade to v24

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Posted on by Brett F 127
We are trying to upgrade a sandbox.  First we got this error /Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated./ and now we get this error /Error: Update failed with an internal error./
 
How am I supposed to determine the cause of this internal error?
 
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  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 60,550 Super User on at
    Error when trying to upgrade to v24
    Hi, BC v24.0 major update of the existing environment temporarily postponed.
     
    PS: Dynamics 365 Business Central postponed updates history
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 10,107 User Group Leader on at
    Error when trying to upgrade to v24
    Hi,
     
    Microsoft have released a hotfix. Please try again.
     
    Regards,
    Saurav Dhyani
     
  • Suggested answer
    Marin Deur Profile Picture
    Marin Deur 7 on at
    Error when trying to upgrade to v24
    Hello,
    try to first enable feature 'Platform Based Report Selection' and see if have get the errors.
    And if so, you can clean up the failing layouts.
    After that run the upgrade to v24.
     
    Hope that helps.
    BR,
    Marin
    BizSource Croatia
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 60,550 Super User on at
    Error when trying to upgrade to v24
    Hi, if Microsoft issues an postponed notification, it will be postponed. Update date will be extended.
    More details:
    Dynamics 365 Business Central postponed updates history
     
    But not this time, so I can't be sure. . .
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Brett F Profile Picture
    Brett F 127 on at
    Error when trying to upgrade to v24
    Thanks @YUN ZHU!  When these issues occur, does Microsoft push back the date that we are required to upgrade our Prod environment by?  Wondering, because of this we are losing testing time in Sandboxes.  We have a lot of ISVs and customizations so we have a lot of testing to do.  This is our first major release since going on BC.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 60,550 Super User on at
    Error when trying to upgrade to v24
    Hi, this is a known issue that can only be resolved by Microsoft. . . .
     
     
    Hope this helps.
    Thanks.
    ZHU

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