User change in AD causing AX Grief

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I have a client who modified a user's AD account, as her name changed.

In AX, the information for the user did not change; so they deleted and recreated an imported user from AD.  They also renamed the HR relationship.

The problem that they are now experiencing, is while she is able to log into the client; when she goes to print to the screen she is getting an error stating "Failed to log on to Microsoft Dynamics AX".

This is all occurring in the production environment.  When my client goes into the Dev environment and attempts to change the user, he is getting an error stating: "Error in getting SID".

Any thoughts would be greatly appreciated.


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  • Chris,

    I don't know if you have solved this or not, but I just had this error as well.

    For us, there was a difference in the network domain name between two environments.  When I updated the domain name in our test environment, the error went away.