Cancelling Remaining Quantity on a Sales Order

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Hi!

I am trying to cancel Remaining Quantity of a Line Item in a Sales Order using Update Line-->Update-->Deliver Remainder. I am expected to see the Line Item status changed to Cancel, however there is no change to the Line Item status.

Can anyone advise me any setup is needed in order to use this feature?

Is this a known issue and is there any hotfix,?

Advance thanks for your help.

Regards,

PVN

Verified Answer
  • This is the results from a MS case I logged last week... As any hotfix...test, test, test before promoting it.

    Deliver Remainder - Cancel Quantity, not working in AX 2012.

    ASSESSMENT:

    After further review I have found that there is a hotfix (KB 2731469) available for the issue that you are having which I have included below:

    Package:

    -----------------------------------------------------------  

    KB Article Number : 2731469  

    Language: All (Global)  

    Platform: i386  

    Location:

    hotfixv4.microsoft.com/.../451651_intl_i386_zip.exe

All Replies
  • I believe there is a bug. I remember seeing this after the feature pack was installed.

    Log a support case with Microsoft, they should get you a hotfix. I don't think it is available publicly under the KBs.

    Munib Ahmed | DynamicsNAVAX 

  • Hi Munib,

    Thanks for the reply.

    It is strange, it works on one of my colleague's pc on Contoso whereas on my pc on Contoso it doesn't work. Both are using FP.

    Thanks,

    PVN

  • This is the results from a MS case I logged last week... As any hotfix...test, test, test before promoting it.

    Deliver Remainder - Cancel Quantity, not working in AX 2012.

    ASSESSMENT:

    After further review I have found that there is a hotfix (KB 2731469) available for the issue that you are having which I have included below:

    Package:

    -----------------------------------------------------------  

    KB Article Number : 2731469  

    Language: All (Global)  

    Platform: i386  

    Location:

    hotfixv4.microsoft.com/.../451651_intl_i386_zip.exe

  • Hi Al Grubbe,

    Thanks for the solution. Let me try out and see how it goes.

    Regards,

    PVN

  • Hi Al Grubbe,

    Thanks for the solution. It works, however I am getting few errors after full compilation, which I'll get our Tech to fix.

    Regards,

    PVN

  • HI Al Grubbe,

    The KB addresses the issue in subject but it introduces serious modifications on the sales invoice and thus you need to redo if you have customizations on the report. My walk around for this was to implement the KB on a development envoronment, then export and import Form_SalesUpdateRemain on the production environment. I hope this can save someone.

    Regards.

  • If you click the INVOICE icon, then in that window  just go to the LINES TAB then clicked CLOSE checkbox, then click OK.. when you click that CLOSE checkbox it means that deliver remainder is set to zero after updating.  so your invoice is already closed for that sure..:)