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In Service Management Module, when creating a Service Agreement the system is asking for a mandatory project ID.
Is there any provision to create a Service Agreement against a Customer and Not Against a Project.
As per one of my requirements, I need a Service Agreement against a customer, so as to map the Service Objects against that agreement. Since I need only one Service Object Relation against a Customer ( I don't want the Object Relation to change every time i create a new project), is there any way I can use the same Service Agreement against multiple projects.
As far as I know this isn't supported in the standard AX Service Management module since everything is working via the project module. We offer a Service Management module (www.dynamicssoftware.com/.../service-management-software) that is also using projects, but in the background. In this module you can define service contracts/agreements for multiple service objects. Therefore there is no need to change the object relation everytime you can a new project.
Feel free to contact me if more information is required.
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