I am trying to setup Outlook 2010 to show a quick demo of the integration with AX2012. I go to home->Microsoft Outlook Setup Wizard. The 1st screen comes up with an employee and user id so that part is configured correctly. The next screen is where I am having issues. I click the "use current Microsoft Outlook profile" button on the Microsoft Outlook Synchronization Page. After clicking this button, it loads up Outlook and gives me the option to select my profile. I have set up a profile with a hotmail account since Exchange Server is not set up in this demo environment. After selecting the hotmail profile I receive an error ":Could not communicate with Microsoft outlook client". Thanks in advance for any help you can provide.
First of all you have to configure your local outlook with the account you need to use, configuring also the server and all of that stuff. After that it may come another error showing that the account you have configured earlier it is not the same as the account name, showing another email contact. In that case you have to change the email contact on system configuration >users> look for your user that is being used and change it to the account you had configured in your local outlook.
Good luck ;)
Hi sebastian ,
can u please give me the solution step by step for outlook integration, i'm new to ax
Where you ever able to get this resolved? I am having the same problem.
This did not fix the issue. I am having the same problem and trying to connect to outlook. We have multiple AX environments and I am only having issues on one environment.
One of the very common reason for this error is that the mapi32.dll in the System32 sub folder of your Windows folder is not the one which is originally installed by your Microsoft Office Outlook version. It can happen when installing another application that is using MAPI after you have installed Microsoft Office Outlook. To fix this you can try to repair your Outlook installation which will usually also replace the mapi32.dll. Once file is restored, you can also place the mapi32.dll shipped with your Microsoft Office Outlook installation in the bin folder of your Dynamics AX Client's folder (e. g. C:\Program Files\Microsoft Dynamics AX\60\Client\Bin).
Hope it help.