Introduction to implementation optimization resources, samples and tools | April 16, 2024

Created by the Dynamics 365 FastTrack team, TechTalks are resources to help customers and partners implementing Dynamics365 solutions. This session explores the available resources for Customer Service implementations.

 

Join us for a deep dive into topics such as channel-based presence, agent capacity, custom record identification, agent scripts and macros, and live chat widget customization.

 

Hosted by FastTrack Solution Architects Michele Mazzucco, Vince Angeloni, Sourav Das Biswas, Nuno Silva, Josh Wells, and Joseph Thomas.