Microsoft Dynamics has a vibrant partner ecosystem of which we are very proud. Our partners work with us to provide an array of products and services to meet the complex needs of our customers—which is, above all else, our most important priority. With Microsoft Dynamics CRM, we are providing a solution to businesses for whom servicing their customers is the number one goal. To that end, I am excited to tell you about today’s announcement from our partner Zendesk.
Zendesk’s solution—Zendesk for Microsoft Dynamics CRM— works seamlessly with Microsoft Dynamics CRM on-premises or online, taking advantage of Zendesk’s customer service capabilities to enable you to get a complete 360 degree view of your customer’s experience. All the way from sales to support, in single view from within either the Zendesk application or from within Microsoft Dynamics CRM. This includes, easy access to Zendesk self-service tickets with the customer data needed for rapid resolution as well as analytics for robust reporting of ticket data.
We know delivering great customer service is critical and are pleased to see how some of our partners are customizing Microsoft Dynamics CRM to add even more value for our customers. Between Zendesk and Microsoft Dynamics we have the golden ticket to customer delight. See how this new solution can help you strengthen your customer relationships at zendesk.com/microsoft.