Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online

Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online

  • Comments 12

We recently shared how the upcoming release of Microsoft Dynamics CRM 2013 will make business personal.  Today, we are announcing how buying CRM will become more personal too.

Since the introduction of Microsoft Dynamics CRM Online in April 2008, we have offered a single license at a single price point.  While this is simple, many of our online customers have asked us for more options.  They know that we offer three different types of licenses for on-premises deployments.  They want the same flexibility for our online service.

As we look to this next major release, we want to give our online customers the ability to choose the license that is right for them.  Therefore, we plan to offer three new online licenses and give customers the ability to mix and match amongst the three.  Also, our online and on- premises licenses will be equivalent, making it easier for our customers to compare and decide what works best for them.

As we announced previously, the new Microsoft Dynamics CRM release gives people the ability to access their information on a variety of devices.  We don’t believe that customers should have to pay separately to access their CRM information on their mobile device, so to enable the mobile sales force, we plan to include access to Microsoft Dynamics CRM through mobile applications with every online and on-premises license of this upcoming release, with no additional license fees for mobile access.

We plan to offer the following competitively priced license options for our next release of Microsoft Dynamics CRM Online:

Professional ($65*) For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation as well as marketing and customer care.  We believe most users will find this license best fits their needs.

Basic ($30*)  For sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications as well as for business analysts who require reporting capabilities. 

Essential ($15*) For light-weight users who need to access custom applications developed in house or by our vast network of partners.

(*) CRM Online list price shown per user per month in USD, actual pricing might vary by geography. Other fees may apply for add-on services such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

We are also planning to add flexibility to our support offerings.  Today, we offer basic support and Premier.  In the upcoming months, we will offer additional support options for our customers.

Our on-premises customers will continue to find the overall cost of Microsoft Dynamics CRM ownership very competitive and will find our simplified licensing easier to understand.  As we get closer to launch, our partners will have access to our refreshed price lists and will be ready to help our customers select the solution that works best for their needs. We also plan to release Dynamics Planning Services, a benefit of Software Assurance for Volume Licensing, to help our customers plan their deployments.

In a nutshell, we are offering our customers more freedom to choose and the ability to mix and match licenses, so they are not forced to fit every user into the same license.  Equivalent offerings between on- premises, online and hosted by partners also make it easier for customers to compare and decide.  Access through mobile applications is included at no extra license cost across all licenses.  On top of this, we are offering more value through Dynamics Planning Services and more options for online support.

Microsoft Dynamics CRM makes business personal.  Now, choosing the right license is personal too.

There is no better time to buy Microsoft Dynamics CRM!  As we welcome our partners to WPC, we would like to remind you of your critical role in helping our customers accelerate their decision to choose Microsoft Dynamics CRM with Software Assurance for Volume Licensing.  This will enable them to get access to a new version as soon as it is released for no additional license cost.

We thank our customers and partners for their continued support of Microsoft Dynamics CRM and for helping us find ways to improve.  As we look forward to this new release, remember, there is no better time to buy Microsoft Dynamics CRM!

Paco Contreras

  • Ok, so what's the difference between the Professional and Basic? They seem to say the same thing.

  • Above it says,

      "Therefore, we plan to offer three new online licenses and give customers the ability to mix and match amongst the three.  Also, our online and on- premises licenses will be equivalent, making it easier for our customers to compare and decide what works best for them.".

    Does this mean that I can purchase different licenses for one organization?

    For instance, we have 125 licenses for our in production org. Could 25 licenses be professional, 75 be basic and 25 be essential?

    Also, is there documentation on what is included with each license type?

    Thank you

  • @ Michael Hammons- thanks for your comment.  Professional and Basic are different.  Professional has all full capabilities of sales automation, marketing and customer care as wel as access to custom made applications (xRM).  Basic will have a subset of those capabilities.  We will be disclosing more details on specific capabilities in the coming weeks.  Thanks!

  • @Nicalaus-  You are correct.  Mix and match will allow our customers to choose the right balance of licenses across Professional, Basic and Essential in their subscription.  The example you give is correct.  We will be releasing more details in the coming weeks.  Thank you.

  • How about existing Users? Will they be transformed in a professional license type? Or do our customers have the possibility to change the license type during the migration?


  • hi Paco

    Thanks for the information.  We are CRM silver partners and are already talking to interested parties about this.

    Will this model be available in the UK, and are there prices set?

    When is it expected to be released in the UK?

    Is it only for the online platform= will this model be available for those SPLA hosting providers or on premise?

    If they are available for the hosted partners will we have to configure the licenses or will they come with restrictions set?

    Hope you can help?!  Thanks Catherine

  • @Paco, thanks for responding. We look forward to learning more details.

    I will ask that you please don't go beyond these 3. The Office 365 SKU's and pricing is exasperatingly confusing for both partners and customers. The KISS principle works out better in the long for all parties concerned.



  • Thank you for this information.

    I'm interested in the 'Essential' License - The licensing slides describe it as an 'Xrm' license - so does this mean that user will have access to all custom entities and the Core Account/Contact/Activities? Is there more information on what is meant by 'light weight'. If a $15/month license allows a full Xrm application to be used, then I can see this being a really attractive option.

  • Where can I find detailed information of what functions each type of user will have access or permission in Dynamics CRM 2013 Online?.  In particular I would like to know if a basic user will have access to Opportunity, Quote, Invoice, Product entities.

  • Can you qualify what license is required for external, non Client users, who are accessing a CRM Online instance via an Web facing portal (e.g. on Azure). Is there or will there be an External Connector license option or will we need to use the essential license ??

    Finally for the Professional versus Basic, which is required where we have custom entities/Forms deployed?


  • I'll echo @Tom Cadman's questions and add this one... do CRM Online customers have to explicitly convert to 2013 (I wouldn't think so).  At what point will they see the new version?

  • Dynamics CRM Online is a fantastic value, have you thought about clearly posting these prices on the website. They are very difficult to find now.