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In March, Microsoft announced new mobile capabilities for Dynamics CRM as part of a planned upgrade scheduled for Q2 2012. There’s been a lot of excitement generated by this new mobile feature, which will support native MS CRM apps on all your favorite devices, including iPhone, Windows Phone 7, BlackBerry, and Android. We’ve gone through the pre-release Microsoft roadmaps, and put together some key points on Microsoft Dynamics CRM Mobile.
Overall, this is a vote of confidence by Microsoft in the BYOD revolution–it’s not too strong a word–in the business world. With this upgrade, on-the-go sales and marketing staff will have access to Microsoft CRM data on the gadgets that they’re most comfortable with. Here are a few things to keep in mind:
While cross-browser capability on multiple devices is powerful, Microsoft has focused on the native apps, making sure that users will get the best possible experience. The idea here is to preserve screen real-estate and just provide the CRM records, forms, and CRM navigation capabilities that are needed for specific roles— a unique iPad interface for Marketing, and another for Sales. Admins can configure these profiles from the Setting area, and once changed they will be reflected on everyone’s device.
Before we forget, there will be access to unique device capabilities, such as GPS. In the iPad demo we viewed, it was possible to quickly generate a direction map from a current location to the address of a client found in an Account record within Microsoft Dynamics CRM.
MIG & Co. – MIG is a Professional Consulting Firm that specializes in the implementation of business management software solutions including Customer Relationship Management. We automate business processes to ensure our customers work efficiently. Mig & Co. is a New York City based Microsoft Dynamics Gold Partner, primarily serving New York, New Jersey, and Connecticut.
by MIG & Co., New York Microsoft Dynamics CRM Partner
New Microsoft Dynamic CRM Mobile Capabilities! is a post from: CRM Software Blog
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