22 Jul 2014 1:36 PM We’re very excited to have released the CRMUG Q2/Q3 2014 Magazine. Check your mailbox if you haven’t gotten yours yet! This edition features: - Leveraging CRM 2013 to keep Service Management simple - Creating best-in-class enterprise service to keep customers happy - Changing the world for the better: CRMUG Manufacturers - 10 ½ tips for making more connections - Customer service stories: the good and the bad - Leading by example – David Goff, CRMUG volunteer of the quarter - One-on-one with Microsoft’s Bill Patterson If you haven't received your edition or just prefer to read it electronically, check it out here. You can also access past editions here. CRMUG Premium Members receive hard copies of the CRMUG Magazine.