We, as a support team, have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer Center. Also, note that you can find the full list of videos below at the Microsoft Dynamics CRM Channel on YouTube. Please click on the subject below to watch the video.


Getting started with Microsoft Dynamics CRM 2013


Microsoft Dynamics CRM 2013 User Experience Overview


Microsoft Dynamics CRM 2013 Business Process Overview


Access Teams


Security Models





Quick Forms


Quick Create Forms


Business Rules


Image Data Type


Phone Number Format


Customizable Tool Tips



Setup and Upgrade

Upgrading Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2013


Custom Code Validation Tool - Demo


Legacy Feature Check Tool - Demo


Base and Extension Table Merge


Data Encryption



CRM for Tablets

Microsoft Dynamics CRM 2013 for Tablets








Simple Lists


Charts, Search, and Tiles








SDK New Features

Client API


Unsupported Legacy Features