We, as a support team, have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer Center. Also, note that you can find the full list of videos below at the Microsoft Dynamics CRM Channel on YouTube. Please click on the subject below to watch the video.

Application

Getting started with Microsoft Dynamics CRM 2013

  

Microsoft Dynamics CRM 2013 User Experience Overview

  

Microsoft Dynamics CRM 2013 Business Process Overview

 

Access Teams

  

Security Models

  

 

 

Customization

Quick Forms

  

Quick Create Forms

  

Business Rules

  

Image Data Type

 

Phone Number Format

  

Customizable Tool Tips

  

 

Setup and Upgrade

Upgrading Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2013

  

Custom Code Validation Tool - Demo

  

Legacy Feature Check Tool - Demo

  

Base and Extension Table Merge

  

Data Encryption

 

 

CRM for Tablets

Microsoft Dynamics CRM 2013 for Tablets

 

Administration

  

Install

  

Navigation

  

Simple Lists

  

Charts, Search, and Tiles

  

Customizations

  

Offline

  

Troubleshooting

  

SDK New Features

Client API

  

Unsupported Legacy Features