Question Status

Vishal510Sharma asked a question on 1 Mar 2013 7:21 AM

Why we cant modifly any ribbon button in MSCRM 2011 outlook as we can do in MSCRM 2011 web?

Neil Benson responded on 1 Mar 2013 3:16 PM

Outlook uses a completely different extensibility model for add-ins, and the CRM product group can only work within those Outlook constraints. So you are unable to customize the main application ribbon that appears when you select the CRM tab in Outlook.

Of course, you can customize the form ribbons for CRM for Outlook users, because those are just web forms initiated from Outlook.

Neil Benson, Slalom Consulting

Vishal510Sharma responded on 2 Mar 2013 12:08 AM

Thanks Neil for replyng to my post.

I agree to you. But I think microsoft should provide some supported way to modify outlook ribbon (atleast CRM related buttons) to have consistency with web.

BR/ Vishal