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Suggested Answer
Gianmarco Salznao asked a question on 7 Mar 2013 4:35 PM

Hi Everyone,

I just picked up a new laptop with Windows 8 and Office 2013 -

When I went to install the for Outlook I got the error

- Installation failed.  Dr.  Watson installation failed - or something very similar to that.

Any thoughts on this?  I saw details that related to CRM2011 but nothing specific to this.

Any help would be appreciated, I am not the most technical person...

Thank you!

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Frank Lee responded on 7 Mar 2013 5:07 PM

Is this CRM Online or CRM On-Premise?  Did you use the CRM Outlook Client Bootstrapper or actual CD/download?

I would use the bootstrapper approach as it contains the latest version of the install:  

go.microsoft.com/fwlink

Frank Lee
CRM MVP since 2006
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Gianmarco Salznao responded on 8 Mar 2013 7:17 AM

Hi Frank CRM Online -

I downloaded from CRM after I was logged into the service -

I will try bootstrapper -

thanks

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Gianmarco Salznao responded on 8 Mar 2013 7:41 AM

restarted and tried again -

got the Dr. Watson error again -

will try to disable Dr,. Watson and see what happens...

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Aaron Richards responded on 12 Mar 2013 8:17 AM

We do have a Configuration Troubleshooting Wizard available at the link below. Have you gone through this? This also pops up on failed configurations.

rc.crm.dynamics.com/.../outlook-troubleshooting.aspx

Thank you for using Microsoft Dynamics CRM Communities,

Dynamics CRM Support Blog

Aaron Richards
Support Escalation Engineer
Microsoft Dynamics CRM

 

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HSalminen responded on 21 Mar 2013 10:57 AM

I have exactly the same problem installing Microsoft Dynamics CRM 2011 for Microsoft Office Outlook to a Windows 7 64-bit -workstation with Office 2010 32-bit installed. Installation fails to Dr Watson error. Log file says Dr Watson installation ends with error code 1603.

Troubleshooting wizard is useless, it covers only errors after successful installation. Any ideas how to continue?

BR, Heikki Salminen

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Suggested Answer
Muhammad Adeel Javaid responded on 21 Mar 2013 12:19 PM

Please look at the link I am copying below. Hope this will be of help for you.

support.sherweb.com/.../how-to-set-up-an-outlook-2013-profile-in-windows-8-using-the-configuration-tool-exchange-2013

Regards

M.Adeel

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HSalminen responded on 22 Mar 2013 3:43 AM

This answer is useless: We use none of the product versions mentioned in the article..

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Marius Pedersen responded on 22 Mar 2013 6:35 AM

Can you make sure that .Net is installed and enabled?

For Windows8 go to control panel, programs and features, add/remove windows features.

In that window enable the .Net framework (if it's not already enabled)

Heikki: It could be the same issue for you, but with Windows7 the .Net framework4 needs to be installed, as W7 only comes with .Net 3.5.

The CRM for Outlook installation is supposed to install this by itself, but I've experienced a similar issue before when the installer tried to install the wrong version of Visual C++ Redistributable (2008 instead of 2010).

- Marius
CRM Consultant at EVRY ASA Norway

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HSalminen responded on 22 Mar 2013 7:11 AM

Hi

I have the following software installed

- .NET 4 client profile

- .NET 4 Extended

- MS Visual C++ 2005 Redistributable

- MS Visual C++ 2005 Redistributable (x64)

- MS Visual C++ 2005 SP1 Redistributable 8.0.59193

- MS Visual C++ 2008 Redistributable x64 9.0.30729.4148

- MS Visual C++ 2008 Redistributable x64 9.0.30729.6161

- MS Visual C++ 2008 Redistributable x86 9.0.30729.4148

- MS Visual C++ 2008 Redistributable x86 9.0.30729.6161

- MS Visual C++ 2010 Redistributable x64 10.0.40219

- MS Visual C++ 2010 Redistributable x86 10.0.40219

So the prerequesites should be ok.

BR, Heikki

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Gianmarco Salznao responded on 1 Apr 2013 12:35 PM

Marius,

I do not see .Net Framework on the list under Control Panel...

I have Windows8 and Office2013 - I thought .net would have been included in that mix somewhere, I guess not...

I will see if I can get it...

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Gianmarco Salznao responded on 1 Apr 2013 12:44 PM

Well, apparently I have it - but - it does not show up on the control panel list you mentioned...any other thoughts?  how do I get it to show up on that list so I can activate it...?

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Aaron Richards responded on 26 Apr 2013 9:25 AM

Hi Gianmarco,

I would go forward with creating a support case to have an engineer work with you directly on this issue.

Thank you for using Microsoft Dynamics CRM Communities,

Dynamics CRM Support Blog

Aaron Richards
Support Escalation Engineer
Microsoft Dynamics CRM

 

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barry.carter responded on 1 Jul 2013 1:30 AM

Hi there,

I received the same issue. I was however working with Win 7 and Outlook 2010 on Premise. What caused the issue for me was that the user was connected via a network cable and using the Wireless at the same time. The two different proxy settings interfered with each other and caused CRM to fail.

Once disconnecting from the Wireless, the install continued.

Check your proxy settings are correct as this might be causing the issue.

Regards

Barry

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Suggested Answer
Muhammad Adeel Javaid responded on 21 Mar 2013 12:19 PM

Please look at the link I am copying below. Hope this will be of help for you.

support.sherweb.com/.../how-to-set-up-an-outlook-2013-profile-in-windows-8-using-the-configuration-tool-exchange-2013

Regards

M.Adeel

Reply