Trouble installing for Outlook...Install failed. Dr. Watson install failed...

Is this CRM Online or CRM On-Premise?  Did you use the CRM Outlook Client Bootstrapper or actual CD/download?

I would use the bootstrapper approach as it contains the latest version of the install:  

go.microsoft.com/fwlink

Hi Frank CRM Online -

I downloaded from CRM after I was logged into the service -

I will try bootstrapper -

thanks

restarted and tried again -

got the Dr. Watson error again -

will try to disable Dr,. Watson and see what happens...

We do have a Configuration Troubleshooting Wizard available at the link below. Have you gone through this? This also pops up on failed configurations.

rc.crm.dynamics.com/.../outlook-troubleshooting.aspx

I have exactly the same problem installing Microsoft Dynamics CRM 2011 for Microsoft Office Outlook to a Windows 7 64-bit -workstation with Office 2010 32-bit installed. Installation fails to Dr Watson error. Log file says Dr Watson installation ends with error code 1603.

Troubleshooting wizard is useless, it covers only errors after successful installation. Any ideas how to continue?

BR, Heikki Salminen

This answer is useless: We use none of the product versions mentioned in the article..

Can you make sure that .Net is installed and enabled?

For Windows8 go to control panel, programs and features, add/remove windows features.

In that window enable the .Net framework (if it's not already enabled)

Heikki: It could be the same issue for you, but with Windows7 the .Net framework4 needs to be installed, as W7 only comes with .Net 3.5.

The CRM for Outlook installation is supposed to install this by itself, but I've experienced a similar issue before when the installer tried to install the wrong version of Visual C++ Redistributable (2008 instead of 2010).

Hi

I have the following software installed

- .NET 4 client profile

- .NET 4 Extended

- MS Visual C++ 2005 Redistributable

- MS Visual C++ 2005 Redistributable (x64)

- MS Visual C++ 2005 SP1 Redistributable 8.0.59193

- MS Visual C++ 2008 Redistributable x64 9.0.30729.4148

- MS Visual C++ 2008 Redistributable x64 9.0.30729.6161

- MS Visual C++ 2008 Redistributable x86 9.0.30729.4148

- MS Visual C++ 2008 Redistributable x86 9.0.30729.6161

- MS Visual C++ 2010 Redistributable x64 10.0.40219

- MS Visual C++ 2010 Redistributable x86 10.0.40219

So the prerequesites should be ok.

BR, Heikki

Marius,

I do not see .Net Framework on the list under Control Panel...

I have Windows8 and Office2013 - I thought .net would have been included in that mix somewhere, I guess not...

I will see if I can get it...

Well, apparently I have it - but - it does not show up on the control panel list you mentioned...any other thoughts?  how do I get it to show up on that list so I can activate it...?

Hi Gianmarco,

I would go forward with creating a support case to have an engineer work with you directly on this issue.