Get Ready for the Next Release of Microsoft Dynamics CRM
Problems configuring the CRM Outlook client? Use the wizard!
Customer Center for Microsoft Dynamics CRM 2013
Customer Center for Microsoft Dynamics CRM 2011
Technical Support FAQ: Online | On-Premise
Developer Center and SDK
I have created a workflow for my Leads, so when I change a value of a field, first it will assign a Region depending on the lead's country, then based on the field that activated the workflow I plan to assign to a role or a role queue.
The problem is that when I try to "assign" the lead, it only show me Users and Team entities, so is there a way to assign a lead to a role or a queue?
You would need to create a Queue Item record instead of Assigning:Adding Records to Queues with Workflow in Microsoft CRM 2011
Jason Lattimer My Blog - Follow me on Twitter - LinkedIn
so creating queues could I assign leads to a role from any business unit? sorry I'm a bit confused about business units and roles...
Other Microsoft Sites
I'm a Customer
I'm a Partner
Follow Microsoft Dynamics