Question Status

Verified
Jay2014 asked a question on 20 Mar 2015 11:43 AM

Hello,

I created a new Entity and i am getting the attached. I could access the Entity but all of a sudden it stopped working.

- No changes were applied to the Entity after it was created.

- It the only Entity with such an error

Any ideas what could be causing this ?

Many Thanks.

Reply
Verified Answer
Andres Guzman responded on 20 Mar 2015 3:04 PM

Hi Jay2014

My name is Andres Guzman, I'm glad to help you

I recommend you to take the traces when you reproduce the error message.

You can take this info using the next tool: crmdiagtool2011.codeplex.com

I don't know the version of your CRM Server but this tool works with 2011, 2013 and 2015.

Please try to find the error using a search in each file and share with us to validate additional info. Please remove all the info related with your internal info.

Regards,

Thank you for using Microsoft Dynamics CRM Communities,

Dynamics CRM Support Blog

Andres Guzman
Support Engineer
Microsoft Dynamics CRM

Reply
Verified Answer
Bruno Lucas responded on 20 Mar 2015 10:46 PM

If you are online that will be harder to get more details but sometimes you can find under the system jobs if it is related to an async operation

If you are on-premises

you can enable trace

support.microsoft.com/.../907490

that will help you find more details

it will generate a lot of hard-to-read files. use this tool to spot the error detail faster

crmtracereader.codeplex.com

Bruno Lucas, Senior CRM Consultant

DynamicDay CRM Blog 

Please mark my post as "Verified" If it helped to solve your problem 

Reply
Bruno Lucas responded on 20 Mar 2015 10:48 PM

Just creating a new entity usually doesn't break like this until something like a relationship between that and something else is corrupt or unpublished.

was there any lookup or relationship added and removed or saved but not published?

Bruno Lucas, Senior CRM Consultant

DynamicDay CRM Blog 

Please mark my post as "Verified" If it helped to solve your problem 

Reply
Verified Answer
Mansoor Sulaiman responded on 22 Mar 2015 3:44 AM

Try to re publish changes. Do an IIS reset. Clear all browser cache.

Then test it.

Reply
Verified Answer
Chitrarasan Duraisamy responded on 22 Mar 2015 12:24 PM

check any plugin/workflow or script causing the issue. try to disable any plugin/script if it exits and check whether it works or not

Chitra


Reply
Jay2014 responded on 23 Mar 2015 8:43 AM

Thank you all for your help ! I removed all of the fields from the Form and re-published it and it worked. I will take it from here and investigate further.

Reply
Verified Answer
Andres Guzman responded on 20 Mar 2015 3:04 PM

Hi Jay2014

My name is Andres Guzman, I'm glad to help you

I recommend you to take the traces when you reproduce the error message.

You can take this info using the next tool: crmdiagtool2011.codeplex.com

I don't know the version of your CRM Server but this tool works with 2011, 2013 and 2015.

Please try to find the error using a search in each file and share with us to validate additional info. Please remove all the info related with your internal info.

Regards,

Thank you for using Microsoft Dynamics CRM Communities,

Dynamics CRM Support Blog

Andres Guzman
Support Engineer
Microsoft Dynamics CRM

Reply
Verified Answer
Bruno Lucas responded on 20 Mar 2015 10:46 PM

If you are online that will be harder to get more details but sometimes you can find under the system jobs if it is related to an async operation

If you are on-premises

you can enable trace

support.microsoft.com/.../907490

that will help you find more details

it will generate a lot of hard-to-read files. use this tool to spot the error detail faster

crmtracereader.codeplex.com

Bruno Lucas, Senior CRM Consultant

DynamicDay CRM Blog 

Please mark my post as "Verified" If it helped to solve your problem 

Reply
Verified Answer
Mansoor Sulaiman responded on 22 Mar 2015 3:44 AM

Try to re publish changes. Do an IIS reset. Clear all browser cache.

Then test it.

Reply
Verified Answer
Chitrarasan Duraisamy responded on 22 Mar 2015 12:24 PM

check any plugin/workflow or script causing the issue. try to disable any plugin/script if it exits and check whether it works or not

Chitra


Reply