Question Status

Verified
Bhaskar Thamma asked a question on 5 Apr 2015 1:52 AM

Hi,

I have installed MSCRM 2013 and after I have installed SP1 (KB2941390).  After restarting the server and open the MSCRM 2013, I am still unable to see "Service management"  Ribbon button on Settings menu and also I am not seeing "Apply Routing Rule" from Cases.

Please advise.

-Bhaskar

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Verified Answer
CRM GURU responded on 5 Apr 2015 3:12 AM

you can enable these features by installing the product updates, in Settings > Administration > Install Product Updates

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Suggested Answer
Bhaskar Thamma responded on 5 Apr 2015 4:14 AM

I figured out, Settings-->Administration--> Install Product Updates

Courtesy : survivingcrm.com/.../update-rollups-service-packs-major-releases

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Verified Answer
CRM GURU responded on 5 Apr 2015 3:12 AM

you can enable these features by installing the product updates, in Settings > Administration > Install Product Updates

Reply
Suggested Answer
Bhaskar Thamma responded on 5 Apr 2015 4:14 AM

I figured out, Settings-->Administration--> Install Product Updates

Courtesy : survivingcrm.com/.../update-rollups-service-packs-major-releases

Reply