Question Status

Unanswered
Kaz asked a question on 14 Aug 2010 3:06 AM

Hi, all

I've installed CRM4.0 client for my Outlook2K3 SP3 on WinXP SP3(all the latest status, Lang is JPN).

(downloaded CRMv4.0-i386-client-JPN.exe and run setupclient.exe from extracted files)

Installation was fine without any problems(didn't get any errors and completed), but CRM4.0 Client Add-in doesn't show up on my Outlook2K3 toolbar.

I can only see "Microsoft Dynamics CRM" folder in Outlooks's mail folder view.

Also, I've checked from [Tool -> Option -> Others -> Advanced Option -> COM Addin], then Microsoft Dynamics CRM is there and checked properly, it should be read when Outlook is booted up.

 I can't view the CRM add-in on my Outlook toolbar, I can't add either.

 Well, I would more appreciate it if you could help me to troubleshoot this issue.

Best regards,

 Kaz

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Leon Tribe responded on 14 Aug 2010 5:55 AM

Short of checking it hasn't been disabled via the help menu and running the diagnostics tool (Start-Programs-Dynamics CRM 4.0-Diagnostics), short of a complete uninstall/reinstall of Outlook I'm not sure there is much more you can do.

Leon Tribe

Want to hear me talk about all things CRM? Check out my blog

http://leontribe.blogspot.com/ 
or hear me tweet @leontribe

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Kaz responded on 14 Aug 2010 9:46 AM

Hi, Leon

 Thanks for your reply.

 I've checked Outlook help->version and it's ok, but diagnostics check gives me a warning and an error which is like below.

<DiagnosticCheck>

  <Type>Microsoft.Crm.Outlook.Diagnostics.OutlookProfileDiagnosticCheck</Type>
  <Title>Default Outlook profile checking.</Title>
  <Status>Warning</Status>
  <Details>Microsoft.Crm.Outlook.Diagnostics.WarningDiagnosticCheckException: A different Outlook profile used from the Microsoft Dynamics CRM addin profile. Microsoft Dynamics CRM addin is only valid for the profile which is used to compose. Place: Microsoft.Crm.Outlook.Diagnostics.OutlookProfileDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) Place: Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck.DeepExecute(BackgroundWorker backgroundWorker)</Details>
  </DiagnosticCheck> 

<DiagnosticCheck>

<Type>Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck</Type>

  <Title>Checking meta data.</Title>
  <Status>Failed</Status>
  <Details>Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheckException: cached meta data information could be broken so that it's deleted. Reboot Outlook. ---> System.Net.WebException: HTTP status 401: Unauthorized. Place: System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) Place: System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) Place: Microsoft.Crm.Metadata.MetadataWebService.GetMetadataForRichClient() Place: Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataFromWebServiceForRichClient(Guid organizationId) Place: Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadCacheForRichClient(DynamicMetadataCacheLoader loader, LoadMasks masks, IOrganizationContext context) Place: Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataCache(LoadMethod method, CacheType type, IOrganizationContext context) Place: Microsoft.Crm.Metadata.MetadataCache.LoadCache(IOrganizationContext context) Place: Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context) Place: Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) --- end of internal exception stack trace --- Place:  Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) Place: Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck.DeepExecute(BackgroundWorker backgroundWorker)</Details>
  </DiagnosticCheck>
 
Also, uninstall/reinstall couldn't resolve this issue.
I can't find this kinda installation issue on the web.
If you could advize me something information in terms of CRM 4.0 installation or Outlook side,
please let me know.
 
Thanks
 
Kaz
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Leon Tribe responded on 14 Aug 2010 10:08 AM

Its getting confused about the profile associated to the add-in it seems. I'd probably just uninstall Outlook (not the crm client) and reinstall but others may have a less extreme solution.

Leon Tribe

Want to hear me talk about all things CRM? Check out my blog

http://leontribe.blogspot.com/ 
or hear me tweet @leontribe

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Matthias Back responded on 16 Aug 2010 11:48 PM

Hi,

I have the same errors on one client I get the 401 error. After Repair via Diagnostic it works. But after a short while the error returns.

<Type>Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck</Type>

  <Title>Checking meta data.</Title>
  <Status>Failed</Status>
  <Details>Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheckException: cached meta data information could be broken so that it's deleted. Reboot Outlook. ---> System.Net.WebException: HTTP status 401: Unauthorized. Place: System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) Place: System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) Place: Microsoft.Crm.Metadata.MetadataWebService.GetMetadataForRichClient() Place: Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataFromWebServiceForRichClient(Guid organizationId) Place: Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadCacheForRichClient(DynamicMetadataCacheLoader loader, LoadMasks masks, IOrganizationContext context) Place: Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataCache(LoadMethod method, CacheType type, IOrganizationContext context) Place: Microsoft.Crm.Metadata.MetadataCache.LoadCache(IOrganizationContext context) Place: Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context) Place: Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) --- end of internal exception stack trace --- Place:  Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) Place: Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck.DeepExecute(BackgroundWorker backgroundWorker)</Details>
  </DiagnosticCheck>
 
The Outlook reinstallation will perhabs help for the outlook profile error, but whats about the Metadata Cache? Where is this Cache located? We are using the the IFD deployment, so that we are connecting through web form based authentification.

The CfO saved the IFD passwords - but where?

 

 

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