Question Status

Unanswered
Jonathan Gough asked a question on 4 Jan 2012 2:22 AM

I created a campaign, sent email out via mail merge and am now tracking the email replies in outlook/CRM.

However when I click on 'view in CRM' in Outlook and view the email in the CRM the 'promote to response' function is never highlighted so I cant promote any of them to a response.

Does anyone know why this would be happening? And how to fix it?

 

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Saima Munir responded on 24 Apr 2013 1:05 PM

For that email:

1) Click 'Set Regarding' and then select 'Campaign Activity'.

2) Click 'View in CRM'.

'Promote to Response' will now become active.

Thanks.

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