I created a campaign, sent email out via mail merge and am now tracking the email replies in outlook/CRM.
However when I click on 'view in CRM' in Outlook and view the email in the CRM the 'promote to response' function is never highlighted so I cant promote any of them to a response.
Does anyone know why this would be happening? And how to fix it?
For that email:
1) Click 'Set Regarding' and then select 'Campaign Activity'.
2) Click 'View in CRM'.
'Promote to Response' will now become active.