Hello,
Once the Sales Order Agent is activated, it runs continuously in the background.
It does not depend on the admin user being logged in, having BC open, or running a computer session.
Key points (based on Microsoft docs)
Each company has one Sales Order Agent.
The agent runs as an internal background email processor, not as a user session.
When activated, BC monitors the mailbox automatically.
The “administrative user” is only needed to activate, configure, and manage access.
Regular users can work with agent tasks if they have permission.
The agent uses its own agent user account inside BC with its own permission sets.
It does not require the admin’s session to run.
Answer to your question
No, the admin does NOT need to activate the agent every day.
No, the admin’s computer is not required for daily operation.
Once activated, the agent keeps running and processing emails 24/7 for all authorized users.
Users only need:
To be granted Manage Agent Tasks permission, or
Be listed as agent users in Manage user access.
Everything else is automatic.
Regards,
Oussama Sabbouh
