Hello Community,
I've set up a business rule in Dynamics 365 that assigns a 'Region' field based on the 'Country' field value. This rule works correctly when creating or editing Accounts and Contacts, including through the Quick Create form.
However, I've noticed that this business rule does not trigger when using the Business Card Reader feature to create new Contacts. The 'Region' field is not set according to the 'Country' field as defined by the business rule.
Is there a known limitation with business rules and the Business Card Reader? Or is there a workaround to ensure that business rules apply when using this feature? Any advice on how to get business rules to execute in this scenario would be greatly appreciated.
Thank you!