I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales, press 2 for service, press 3 for support.
How can i ask the same question again for 3 times if user didnt respond in 10 seconds?
You can also create a separate inactivity/session timeout topic and redirect to your original topic. You could set that number very low via the formula option. You might be able to track the repeats in a global number variable as well.
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