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Support for Dynamics GP SPLA user

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We need to submit a support case for one of our Dynamics GP SPLA customers. We have been unable to determine how to get support from Microsoft to date. Here is the issue in a nutshell: It is the native feature (not custom, third party, etc.) of emailing from GP via Office 365 (E3 license specifically) and the problems configuring the Azure/Entra Enterprise App so that GP accepts the App ID. We only see the issue in the GP setup or attempted operation of email. In case someone has already run across this issue. But mainly we are trying to find the correct group at Microsoft who can assist us with providing support for the issue.
 
Thank you!
Jennifer

 
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  • Community member Profile Picture
    Community member 2 on at
    Support for Dynamics GP SPLA user
     Support for Dynamics GP SPLA users ensures smooth operation and optimal utilization of the software.  cable tv service providers SPLA (Service Provider License Agreement) users benefit from dedicated assistance tailored to their licensing model, addressing licensing queries, technical issues, and performance optimization. Support services include troubleshooting, updates, and guidance on best practices, empowering SPLA users to maximize their investment in Dynamics GP while maintaining compliance and efficiency.    
  • Community member Profile Picture
    Community member 2 on at
    Support for Dynamics GP SPLA user
    If you’re experiencing emails stuck in the Outbox within Outlook, this issue appears to be unique to Gmail accounts. Consider checking the guide for further details https://learn.microsoft.com/en-us/dynamics-gp/installationuno online/email-troubleshooting-guide
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Support for Dynamics GP SPLA user
    Hi, please refer to the following link to see if it can help.

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