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Unable to access the axxa

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Posted on by CU08051618-0 2
All the necessary access has been granted to user. but somehow whenever users visits inquary to access any account the following error appears. I would appreciate it if someone could explain what needs to be done in this case.
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    BJ-09051414-0 Profile Picture
    BJ-09051414-0 24 on at
    Unable to access the axxa
    Hello CY08051618-0,

    This message usually means that Account Security and Organizational Structures is enabled, and the user(s) does not have access to the account that is attempting to be used.

    The easiest way to rule this out is to use the steps below.
     
    1. Turn off Account Security. This might require an account with elevated security to accomplish this.
      1. Open the Company Setup window.
        1. Administration >> Setup >> Company >> Company
      2. At the bottom right, you will see a couple checkboxes.
      3. Unmark the Account Security Checkbox.
      4. Click Ok to save the changes.
    2. Have the user log in and see if they can use the account now.
      1. If so, the problem is the user does not have access to the account.
    3. Turn the Account Security back on using the same steps in steps 1 but mark the checkbox.
    4. You will need then need to have the account added to the user.
      1. Organizational Structures start on part 6 of the manual below.

    If you are unable to accomplish this, I would suggest reaching out to your partner. If you do not have a partner or are looking for a new one, Enavate is here to help and would be happy to help with this.

    I hope the above helps!

    Thank you!

    Brandon Jarrett.
    Enavate L3 Functional Consultant.
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Unable to access the axxa
    Hi, please check if there is any other error messages regaring the issue.

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