Question Status

Verified
Philippe Simoes asked a question on 26 Mar 2014 7:13 AM

Hi all,

I worked on a Word Template Invoice for a while and all is fine on my computer.  

However, a collegue of mine started to work on a Word Template for the Order and when she tries to print it, we do not have the option to print the template, only the standard report.  When we use a GP client on a different computer, the option is there.

Here is more information:

  • We use GP 11.00.2292
  • We installed the GP Add-in for Word on her computer
  • The report was modified in Report Writer, access to the modified report was given to the user and we used a Modified Word Template 
  • We assigned the Template to the company
  • On my computer I can chose the to print the Template version of her document (I get an error saying "...dictionary not loaded..." which is normal since I haven't imported her modified report on my client). On her computer, the Template option is just not in the list...

Did I forget to install something on her computer?

Thanks,

Philippe

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Verified Answer
Philippe Simoes responded on 26 Mar 2014 10:36 AM

Found it:  Open XML SDK has to be installed as well.

www.microsoft.com/.../details.aspx

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Suggested Answer
Somakarpagamoorthy Kanagasabapathy responded on 26 Mar 2014 7:25 AM

Is she also has access to the modified report?

Check whether the modified report is selected or not in the Alternate/Modified Forms and Reports window (Tools-->Setup-->System-->Alternate/Modified Forms and Reports) belongs to her Alternate/Modified Forms and Reports ID.

Note: Mark it as verified If my answer solved your problem. Because this will helps to some others who having the same problem.

Best Regards,

Somakarpagamoorthy K | Dynamics Thoughts

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Somakarpagamoorthy Kanagasabapathy responded on 26 Mar 2014 7:28 AM

Also check the modified Word Template is set to as Default for the logged in company.

Note: Mark it as verified If my answer solved your problem. Because this will helps to some others who having the same problem.

Best Regards,

Somakarpagamoorthy K | Dynamics Thoughts

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Suggested Answer
Somakarpagamoorthy Kanagasabapathy responded on 26 Mar 2014 8:11 AM

Are you installed MS Office in her machine? This is required for word template.

Note: Mark it as verified If my answer solved your problem. Because this will helps to some others who having the same problem.

Best Regards,

Somakarpagamoorthy K | Dynamics Thoughts

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Suggested Answer
Somakarpagamoorthy Kanagasabapathy responded on 26 Mar 2014 7:25 AM

Is she also has access to the modified report?

Check whether the modified report is selected or not in the Alternate/Modified Forms and Reports window (Tools-->Setup-->System-->Alternate/Modified Forms and Reports) belongs to her Alternate/Modified Forms and Reports ID.

Note: Mark it as verified If my answer solved your problem. Because this will helps to some others who having the same problem.

Best Regards,

Somakarpagamoorthy K | Dynamics Thoughts

Reply
Suggested Answer
Somakarpagamoorthy Kanagasabapathy responded on 26 Mar 2014 7:28 AM

Also check the modified Word Template is set to as Default for the logged in company.

Note: Mark it as verified If my answer solved your problem. Because this will helps to some others who having the same problem.

Best Regards,

Somakarpagamoorthy K | Dynamics Thoughts

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Philippe Simoes responded on 26 Mar 2014 7:47 AM

Thanks Somakarpagamoorthy,

She does have access to the modified report and has set the template as default in the company.  The option is still not there.

Since it worked on a different computer, I was thinking that it could be something installed locally?

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Suggested Answer
Somakarpagamoorthy Kanagasabapathy responded on 26 Mar 2014 8:11 AM

Are you installed MS Office in her machine? This is required for word template.

Note: Mark it as verified If my answer solved your problem. Because this will helps to some others who having the same problem.

Best Regards,

Somakarpagamoorthy K | Dynamics Thoughts

Reply
Philippe Simoes responded on 26 Mar 2014 8:19 AM

Office 2010 is installed on her machine  (Windows 7)...

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Verified Answer
Philippe Simoes responded on 26 Mar 2014 10:36 AM

Found it:  Open XML SDK has to be installed as well.

www.microsoft.com/.../details.aspx

Reply