Canadian National D365 CRM/CE User Group - September 14, 2023
Online event
What's New in Dynamics Customer Insights/Marketing
We're excited to come together to engage and learn!
1:00 - 1:30p - Networking Discussion - We'll come together to introduce ourselves and chat through hot topics impacting our day-to-day work lives!
1:30 - 2:30p - Customer Insights/Marketing presented by Susana Ramos Director, Marketing Services, Coffee+Dunn
Agenda
• About Coffee + Dunn
• Evolution of marketing + marketers
• Transformation of D365 Marketing to Customer Insights (CI)
• Key Benefits of D365 CI
• Dynamics 365 CI Highlights
• Getting started
2:30 - 3:30p - Networking Discussion - we'll debrief what we learned and discuss the value it holds for organizations, the challenges that might arise when implementing, and any other thoughts we might have!
