We're happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution.

This is a Preview feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback.

Prerequisites

  • Currently provided in English. We’re working to provide other languages soon.
  • You must have one of the following Office 365 admin roles to enter service requests:
    • Global
    • Tenant
    • Service
    • Support
    • Billing
  • For the following support plans.
    • Subscription Support
    • Enhanced Support
    • Professional Direct Support

Premier Support plan members can go to My Premier Online.
Microsoft Partners or delegated admins can go to Partner Center.

To use the support center

If you meet the above conditions, go to https://admin.dynamics.com to create a support request in the new support center.

For more information, see Contact Technical Support

What’s coming next?

We will be developing new features to help you manage and update tickets through the Help + support experience and will be making investments to provide self-help resources.

Dynamics 365 team