Continuing our goal towards providing our customers with reliable, fully accessible and compliant Unified Service Desk, we are announcing the much awaited General Availability of Unified Service Desk 4.1 with rich feature enhancements and improved performance.
Unified Service Desk with Chrome process
Switch easily from one browser to another for your entire organization.
Chrome pooling with enhanced performance and memory optimizations.
Chrome Process is available on different Windows OS versions.
Admin Experience on Unified Interface
Accessible and modern administrative experiences for Unified Service Desk configurations through a Unified Interface app.
It uses, responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation.
Extend Unified Service Desk with Channel integration framework
Integrate same cloud-based channel widgets that you have developed using the Channel Integration Framework in Unified Service Desk with minimal configuration experience.
Cache specific configurations for agents
The Configuration Cache Version option causes the client caching feature to retrieve the configuration that has undergone change from the Customer Engagement server to the agent’s desktop and avoid retrieving all configurations.
Single sign on for Unified Service Desk
Show multiple stacked notifications for multiple incoming conversations.
Global and session-based notifications or multiple session-based notifications are configured to be displayed at the same position stacked up
Our tests with out of box CRM pages show significant performance improvements over the in-market IE process. This will help bring down the average handling time and improve agent experience for USD customers.
For complete documentation, refer Unified Service Desk Guide
Download Link Unified Service Desk 4.1
(This blog has been authored by Karthik Balasubramanian and Deepa Patel with the inputs from Kumar Ashutosh and Unified Service Desk feature team)