
In high-volume customer support environments, maintaining consistent interaction quality is a constant challenge. Support managers and supervisors often handle thousands of cases and conversations every month, making manual quality reviews slow, s...
We had a business requirement to block the closing of a Quote as Lost under certain conditions. Instead of leaving the quote in an Active state, we wanted the system to explicitly move it back to Draft and show a clear error message to the user ex...
PATTERNS, PITFALLS, AND PROVEN X++ TECHNIQUES FOR ENTERPRISE-SCALE SYSTEMS Performance problems in Dynamics 365 Finance & Operations rarely start with “the system is slow.” They start with: * Batch jobs that grow from 5 minutes to 5 hours ...
Learning Microsoft Dynamics 365 Development? Start Here [https://blog.cfbs-us.com/hubfs/Understanding-BMO.png] [https://blog.cfbs-us.com/microsoft-dynamics/learning-microsoft-dynamics-365-development-start-here] Most small to medium scale ERPs ho...
I think that probably for many of you January is the crazy month of the ERP go-lives (and probably not … More [https://demiliani.com/2026/01/20/saas-erp-misconceptions-the-on-premises-thinking-trap/]
Closing deals takes more than just hustle. It requires the right tools. This interactive demo walks through how Microsoft 365 Copilot for Sales supports sales teams by automating everyday tasks and enabling smarter engagement. Explore the demo thr...
I recently had a question via my blog that asked about the View In Browser link you can add to your emails in Customer Insights – Journeys. Specifically, when someone clicks that from the email and they are in fact ‘viewing in browser’, can it be ...