What's happening?
Users experience an issue where the email text box in Dynamics 365 has the text cut off on the right side when opening email records. This behavior occurs consistently for all users and affects new emails, including those sent directly from Dynamics 365 via the timeline.
Reason:
This behavior occurs when content is copied from an external resource and pasted directly into the email body within Dynamics 365, causing broken HTML formatting.
Resolution:
To resolve this behavior, ensure that content copied from external sources is inserted properly into the email body within Dynamics 365. Avoid directly pasting content that may contain broken or incompatible HTML formatting. Instead, paste the content using proper methods to maintain HTML integrity and prevent formatting behaviors.