Views:

What’s happening?

Customer Service Historical report in Dynamics 365 Customer Service does not display. Instead, it continuously shows the message: "Your reports are being provisioned. Please allow up to 24 hours for the process to complete," even after waiting beyond the indicated timeframe.

Reason:

This typically occurs when the Customer Service Historical Analytics report is being accessed for the first time or when the related toggle settings are not correctly enabled.

Resolution:

To resolve this, perform the following steps:

  1. Navigate to the Settings page in Dynamics 365 Customer Service.
  2. Locate the toggle settings for Customer Service Historical Analytics.
  3. Disable the toggle setting.
  4. Re-enable the toggle setting.

For additional guidance, refer to the following documentation provided by Microsoft: - Manage historical analytics reports in Customer Service | Microsoft Learn - Customer Service Historical Analytics Report in Dynamics 365 Customer Service

If the toggle option is disabled in your environment and cannot be changed, further assistance from support may be required.