Scheduling Email Quick Campaigns in Dynamics 365 CRM

What’s happening?

Users are unable to schedule the sending of bulk email when using quick campaigns in Dynamics 365 Sales. 

Reason:

Quick Campaigns do not support direct scheduling functionality for sending activities like emails at a future date automatically. When you set up a quick campaign, the activities (such as sending emails) take effect immediately once you initiate them.

Resolution:

If needing to schedule a emails for a campaign, quick campaigns should not be used.  Other solutions, such as Dynamics 365 Customer Insights Journeys, can be used to schedule the email delivery for a campaign. See Manually schedule contacts and email delivery - Dynamics 365 Customer Insights | Microsoft Learn for more information.