Error "The remote name could not be resolved" when Enabling or Adding a User

What's happening?

When attempting to enable or add a user in the environment, the following error occurs: "The remote name could not be resolved."

Reason:

The error is related to an out-of-the-box plugin associated with Omnichannel, which affected the user synchronization process.

Resolution:

Perform the following steps to resolve this:

1. Open the Customer Service Admin application in your environment.
2. Open the browser console by pressing Ctrl+Shift+I.
3. In the console, execute the following command to check the current setting: Xrm.Utility.getGlobalContext().getCurrentAppSetting("msdyn_IsCCaaSOrURProvisioned");
4. If the returned value is true, execute the following command to update the setting: Xrm.Utility.getGlobalContext().saveSettingValue('msdyn_IsCCaaSOrURProvisioned', false);
5. Allow approximately 15 minutes for the setting to update.
6. Refresh the page or log out and log back in.
7. Before retrying the operation, validate the setting update by executing the first command again: Xrm.Utility.getGlobalContext().getCurrentAppSetting("msdyn_IsCCaaSOrURProvisioned");
8. Once confirmed, retry enabling or adding the user.