What's happening?
When attempting to configure the WhatsApp channel in Dynamics 365 Customer Service (Omnichannel), users encounter the following error message: "A Resource not found for the segment 'msdyn_UpdatePrivacyTerms'."
Reason:
This occurs because required Omnichannel-related plugins are disabled
Resolution:
To resolve this, perform the following steps:
- From the model-driven app, browse to Settings > Advanced Settings > Customizations > Customize the system > SDK Message Processing Steps
- Activate the following plugins, if needed:
- Microsoft.Dynamics.OmnichannelSharedBase.Plugins.PostOperationUpdatePrivacyTermsPlugin: msdyn_UpdatePrivacyTerms of any Entity
- Microsoft.Dynamics.OmnichannelBase.Plugins.PostOperationUpdatePrivacyTermsPlugin: msdyn_UpdatePrivacyTerms of any Entity