What's happening?
After adding a bot built from Azure's bot service as a Contact channel and registering it as a Smart Assist bot from Workstream, the user is unable to identify where the Smart Assist bot appears within the Omnichannel environment.
Resolution:
After configuring the Azure bot as a Smart Assist bot, the bot can be found in the chat and social channels within the Omnichannel environment. Refer to the following documentation for detailed configuration steps:
Once properly configured, verify the bot's presence by checking the chat channel in your Omnichannel environment.