Views:

What's happening?

  • Unable to search the Members section by Company Name or Phone number.
  • Lookup fields are not loading all contacts/accounts from the view.
  • Dataverse search functionality stopped working for all tables.

Reason:

The Dataverse search was pointing to an outdated organization URL after the environment URL was updated, causing endpoint connection issues.

Resolution:

Verify the organization URL configured for Dataverse search.

  1. Navigate to https://admin.powerplatform.microsoft.com/environments.
  2. Open the environment used by Customer Insights - Journeys application.
  3. Under the Details section, verify the Environment URL is the correct URL.  If an update is required, click Edit. 

If the URL has been updated, disable and then re-enable Dataverse search for the updated environment to ensure it points to the correct URL. For information on how to manage Dataverse Search, refer to Configure Dataverse search for your organization | Microsoft Learn.