Views:

What's happening?

Users are unable to create event registration records through RTM form submissions. The system returns the following error message:

Exception 'Exception' occurred: Exception 'InvalidPluginExecutionException' occurred: ErrorCode: ErrorMessage: Process action associated with this process is not activated.

Reason:

This occurs because the process action associated with the event registration form submission is not activated or has been disabled.

Resolution:

Perform the following steps to resolve this:

  1. Run the Solutions Health Hub tool. For more information on the Solution Health Hub tool, see Troubleshoot with Solution Health Hub | Microsoft Learn.
  2. Identify all processes related to the event registration form submission that are currently disabled.
  3. Activate all the disabled processes identified.
  4. Retry submitting the event registration form again.

If the issue persists after activating the processes, escalate the issue to the product team for further investigation.