Applies to Product -Dynamics 365 Lifecycle Services
What’s happening?
The customer is unable to register a service invoice when the "PRINT" checkbox is activated. The registration is successful when the checkbox is deactivated, indicating a problem with the print management configuration.
Reason:
This is triggered by a print management configuration that does not consider the settings defined in the Print Management for sending invoices.
Resolution:
- Identify any customizations made by the customer that may affect the print management configuration.
- Review the print management settings to ensure they are correctly configured to allow invoice registration with the "PRINT" checkbox activated.
- If necessary, adjust the configuration to align with the customer's requirements for invoice registration.
- Test the registration process again with the "PRINT" checkbox activated to confirm resolution.