Applies to Product - Dynamics 365 Lifecycle Services
What’s happening?
The customer is experiencing issues where the new licenses are not appearing in the Lifecycle Services (LCS) portal, resulting in messages indicating insufficient subscription licenses.
Reason:
The underlying cause for the licenses not appearing in LCS may be due to a caching issue, which can take up to 24 hours to resolve after the licenses are activated.
Resolution:
- If the licenses are not appearing updated in LCS, wait for up to 24 hours after the licenses are activated to see if this resolves itself.
- If the issue persists beyond the expected timeframe, further assistance may be required to investigate the problem.