Applies to Product -Dynamics 365 Lifecycle Services
What’s happening?
When refreshing the environment from production, the admin user preferences are reset to default settings, specifically the GMT timezone and language.
Reason:
This occurs due to the refresh process, which does not retain the original admin user settings and defaults to GMT timezone and language.
Resolution:
To avoid the resetting of admin user preferences during a refresh from production, ensure that the settings are preserved by following these steps: - After the database refresh, verify that the admin settings remain unchanged from the original configuration. - If changes are necessary, consider running a customization script to set the desired preferences post-refresh. - Refer to the documentation on refreshing databases for specific guidance: "Refresh database - Finance & Operations | Dynamics 365 | Microsoft Learn."