Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
The customer is experiencing connectivity issues with the sandbox environment, resulting in error messages indicating that the connection has been lost temporarily or that the sandbox is down.
Reason:
The underlying cause of this is related to the sandbox environment being down, which may involve network connectivity problems, service interruptions, or configuration issues.
Resolution:
- Check the Status of the Sandbox Environment:
- Visit the Microsoft Service Health Dashboard to ensure that the sandbox environment is not undergoing maintenance or experiencing outages.
- Review Event Logs:
- Navigate to the Dynamics 365 Admin Center and review the event logs for any specific errors or warnings related to the connection.
- Verify Network Connectivity:
- Ensure that the network connection is stable. Check for any firewall or proxy settings that might be blocking access to the Dynamics 365 sandbox environment.
- Restart IIS and Sandbox Services:
- This can help resolve temporary connection issues.
- To restart IIS:
- Open Command Prompt as Administrator.
- Execute the command: iisreset.
- Clear Browser Cache:
- Clear the browser cache and cookies to eliminate any potential issues caused by cached data.
- Check User Permissions:
- Verify that the user has the appropriate permissions to access the sandbox environment. This can be done in the Dynamics 365 Admin Center under user roles and permissions.
- Restart Services in Finance and Operations ERP:
- Access Dynamics Lifecycle Services (LCS).
- Select the appropriate project and navigate to the environment details.
- Restart the necessary services (e.g., Finance and operations apps service, Data management service, financial reporting service).
- Monitor the Restart Process:
- The environment's status will update to "Restarting service." Once the restart is complete, the status will return to "Deployed." Refresh the page to see the updated status.