Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
The customer is experiencing a procurement hierarchy issue in production, leading to an object reference exception. This issue began occurring recently and has caused disruptions in the production environment.
Reason:
This arose when the user was making modifications through a specific application, potentially leading to the accidental deletion of the parent category. This action caused the loss of linkage of the category node.
This arose when the user was making modifications through a specific application, potentially leading to the accidental deletion of the parent category. This action caused the loss of linkage of the category node.
Resolution:
To address this, follow these steps: 1. Navigate to Product information management > Setup > Categories and attributes > Category hierarchies. 2. Click on the drop-down arrow to view all the category nodes that lost their linkage. 3. Replicate the issue to confirm if a new category hierarchy can be created and if the category node can be imported. 4. Request assistance with the steps to export the Excel file named RetailEcoResCategoryEntity.
If further assistance is needed, consider scheduling a meeting to discuss the issue in detail.
To address this, follow these steps: 1. Navigate to Product information management > Setup > Categories and attributes > Category hierarchies. 2. Click on the drop-down arrow to view all the category nodes that lost their linkage. 3. Replicate the issue to confirm if a new category hierarchy can be created and if the category node can be imported. 4. Request assistance with the steps to export the Excel file named RetailEcoResCategoryEntity.
If further assistance is needed, consider scheduling a meeting to discuss the issue in detail.