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Applies to Product - Dynamics 365 Supply Chain Management
 

What’s happening?
When sending files through External service definitions, the resulting files do not contain the necessary escaped characters, leading to malformation in the files.
 

Reason:
This arises when utilizing variable label formats that include escape characters (such as "", ) in the file content. The external service configuration may not be handling these characters correctly.
 

Resolution:

  1. Confirm that the external service instances and definitions are correctly configured to use the appropriate file format.
  2. Ensure that the connection to the external service is functioning properly by performing a test print with a simple label.
  3. Create a label layout that uses variable types, including a data variable that can contain escape characters.
  4. Set up a document routing that points to the label layout.
  5. Conduct a test print with the document routing selected, ensuring that the label ID used contains the escape characters.
  6. Review the output file generated to verify if the escape characters are present. If the issue persists, further investigation into the external service configuration may be required.