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Applies to Product - Dynamics 365 Supply Chain Management


What’s happening?
Customers are experiencing issues where menu items do not function correctly in the user interface, resulting in forms not loading. Additionally, user sessions are getting disconnected intermittently.
 

Reason:

  1. An unexpected client error has occurred, which may be linked to specific browser compatibility issues, particularly with Microsoft Edge.
  2. The issue with user sessions appears to occur intermittently in the production environment without any recent changes or hotfixes applied.

 

Resolution:

  1. For menu item issues:
  2. Clear the cache and cookies in the browser.
  3. Try accessing the environment using a different browser (e.g., Google Chrome).
  4. Test the application on a different device to rule out device-specific issues.
  5. Open the system in a private or incognito window to see if the issue persists.
  6. For user session disconnections:
  7. Users experiencing disconnections should switch from Microsoft Edge to Google Chrome, as the issue has been resolved in Chrome.
  8. If the problem continues, further investigation may be required, and it is recommended to raise a new issue with the technical team for browser-specific concerns.
If these steps do not resolve the issues, further assistance may be needed.