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Applies to Product –Dynamics 365 Supply Chain Management


What’s happening?
The customer is unable to delete a duplicate address for a client in Dynamics 365 Finance, receiving an error message indicating that the addresses cannot be deleted.


Reason:
This occurs because the addresses are being referenced in other tables, which prevents their deletion.


Resolution:
To resolve the error when deleting a duplicate address for a customer in Dynamics 365 Finance, follow these steps:

  1. Open the Global Address Book list page.
  2. Select the party record for which you want to delete historical addresses.
  3. On the Addresses tab, select More options > Advanced.
  4. On the History tab, select one or more addresses.
  5. Select Delete to remove the selected addresses.
If the addresses cannot be deleted from the UI due to existing transactions associated with them, consider the following:
  1. An internal ticket may need to be created to check if it is feasible to delete this information from the POS side.
  2. If it is not possible to remove from the UI, a data fix may be required. It is recommended to test this in lower instances first. For guidance on using custom scripts and applying data fixes, refer to the documentation on running custom X++ scripts with zero downtime.