Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
When creating a vendor invoice journal from freight invoice details, only the reconciled amount appears in the journal, rather than the total invoice amount. This occurs even when there are matched amounts that should also be included.
Reason:
This arises when a reconciled amount exists on some invoice lines, leading the vendor invoice journal to only include the line with the reconciled amount. This can happen due to discrepancies between the freight bill and the freight invoice, resulting in some lines being marked as "Pending Review" instead of being fully matched.
Resolution:
- Ensure that the freight bill and freight invoice lines are matched correctly. For example, if there are multiple lines, confirm that the majority are matched and only one line is pending review due to a small difference.
- When submitting for approval, apply a reconciliation reason code for the line with the discrepancy.
- If the vendor invoice journal is created with only the reconciled amount, check the configuration settings related to invoice matching and ensure that the system is set to include both matched and reconciled amounts in the journal.