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Applies to Product - Dynamics 365 Supply Chain Management  

What’s happening?
Customers are experiencing errors related to purchase order workflows, specifically when attempting to cancel or update purchase orders. Common issues include the inability to cancel a purchase order due to insufficient open stock transactions and missing ledger accounts in accounting distributions when updating purchase order lines.


Reason:

  1. The error can occurs when items are marked as Purchased, Received, or Registered, leading to a situation where the ordered quantity cannot be reduced due to a lack of open stock transactions with the ordered status.
  2. This with accounting distribution arises when the Procurement category does not have a ledger set up, and the ledger is coded directly to the 'Distribute amount' form.

 

Resolution:

  1. For the purchase order workflow error:
  2. Review the status of the items in the purchase order to ensure they are not marked as Purchased, Received, or Registered.
  3. Check for any rogue transactions that may need to be removed to allow for the cancellation of the purchase order.
     
For the accounting distribution issue:
  1. Ensure that the Procurement category has a ledger set up correctly.
  2. Verify that the ledger is not coded directly to the 'Distribute amount' form, as this may lead to missing ledger accounts when updating purchase orders.